Shipping policy

Orders will be processed and fulfilled on Monday and Thursday each week.

Advised Shipping Times (Business Days)
USA & Canada: 15-45 days 
Australia & New Zealand: 5-15 days 
Europe: 15-45 days
Rest of World: 15-50 days

*Please note that these are estimated shipping times. Jael Jewels is not able to guarantee delivery dates.

Once an item has been shipped, Jael Jewels shall not be responsible for any uncollected parcels which includes presenting an incomplete or wrong address.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number (if applicable). Please allow up to 3 business days for the tracking code to activate.

Duties, Customs & Taxes 
Customers are also fully responsible for all duties, customs and taxes. Jael Jewels is not responsible for any taxes or duties applied to your order. To find out about duties, customs and taxes please visit your local customs website.